Last updated: May 2026
This policy applies to orders placed on Gudique and is provided for Razorpay and customer transparency.
Cancellation by customer
- Orders may be cancelled from your account while status is pending or within the cancellation window shown on the order page.
- Once a restaurant has started preparing food, cancellation may not be possible.
Cancellation by restaurant or platform
We or the restaurant may cancel if items are unavailable, delivery is not feasible, payment fails, or fraud is suspected. You will be notified and eligible for a refund where payment was captured.
Refunds
- Razorpay / online payments: Approved refunds are initiated to the original payment method within 5–10 business days (bank/UPI processing times may vary).
- Cash on delivery: No upfront charge; if prepaid by mistake, contact support with order details.
- Wallet: Refunds may be credited to your Gudique wallet where applicable.
Non-refundable situations
Completed deliveries, orders cancelled after preparation started (unless required by law), or issues arising from incorrect address or contact details provided by the customer.
How to request a refund
Contact Support with your order number within 48 hours of the issue. We will review with the restaurant and respond within a reasonable time.